Refund policy

Returns

Your happiness with our Funkins products is our top priority.  If you have received an incorrectly shipped or damaged product we ask that you kindly contact us via email at orders@myfunkins.com so that we can fix the problem right away.

If, for any reason, you are not satisfied with your purchase made on myfunkins.ca or myfunkins.com, with the exception of sale items, please email us directly at orders@myfunkins.com with your order number. All returns should be unused and in their original packaging for a full refund (excluding your original Shipping & Handling Fee).  Return postage is your responsibility, unless your return is due to product default or a mistake made on our part.  We are not responsible for return packages lost en route.

Once our fulfilment centre has processed the return, you’ll receive a confirmation email and your refund will be issued. Please allow 3-5 business days processing by your financial institution.

Any items received outside of the above noted parameters may not be eligible for a full refund.